Information we collect
We collect information that you or an authorised representative provides when you contact us, request a quotation, make a booking, submit an application or use our website.
- Identity and contact details, including name, date of birth, nationality, phone number, email and address.
- Travel and immigration documents, including passport copies, photographs, visa records, itineraries and information required by airlines or authorities.
- Booking, service and payment records. Card payments are handled by payment providers; we do not intentionally store full card numbers or security codes.
- Messages, enquiries, feedback, device information and basic website usage data, including cookies where enabled.
How we use information
- To provide quotations, reserve or issue tickets, prepare and submit visa or immigration-related applications, and deliver requested support.
- To verify identity and documents, communicate status updates, collect payment, maintain transaction records and provide customer service.
- To prevent fraud, protect our systems, meet legal and regulatory duties, and establish or defend legal claims.
- To send service messages and, only where permitted, relevant offers. You may opt out of promotional messages at any time.
Why processing is permitted
Depending on the circumstances, we process information to take steps at your request or perform our service agreement, comply with legal obligations, pursue legitimate business interests, protect vital interests, or based on consent. You may withdraw consent where processing relies on it, without affecting earlier lawful processing.
Retention and security
We retain information only as long as reasonably needed for the service, accounting, dispute handling and legal or regulatory requirements. Retention periods vary by record type and authority requirements.
We use reasonable administrative, technical and physical safeguards. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.
Your rights and choices
Subject to applicable law, you may ask to access, correct, update or delete your personal information, restrict or object to certain processing, or receive information about how it is used. Some requests may be limited where records must be retained by law, a supplier or an authority.
Children's information
We process a child's information only when it is supplied by a parent, guardian or authorised representative for a travel or visa service. The person submitting it confirms they have authority to do so.
Updates and contact
We may update this policy as our services or legal requirements change. The effective date above identifies the latest version. For privacy questions or requests, contact LEO TRAVELS through the contact details shown on this website.
Need clarification?
Ask us about any term before making payment. We will explain the applicable supplier conditions for your booking or application.